1. When does support end for Proarc 7.4? Proarc 7.5?
Please refer to the Proarc 7.4 end of life notice. Ascertra does not intend to issue Proarc 7.5 end of life notice until after the Proarc 7.6 general availability release.

2. Proarc 7.5? Is Proarc 7.6 the final on-premises software release?
Yes, after Proarc 7.6 service pack on-premises customers will not receive further software releases. Ascertra will continue to deliver hotfixes for product defects for supported software versions until end of life.

3. How does Ascertra plan to handle it if many of us don't want to convert?

Ascertra will continue to support on-premises software versions until end of life. After that point, customers who own perpetual software licenses and continue operate the software will do so without support from Ascertra.

4. Will Proarc Online customers have full admin rights available with Proarc on-premises?
There are differences in access to administrative and configuration functionality between Proarc Online and the Proarc on-premises versions. In the Proarc Online environment, customers are not entitled to direct access to the database or application servers, for security and compliance reasons. For further details, request a copy of the document “Differences in functionality in Proarc versions”, PRODUCT-T-SD-0005 from the Support team, which provides detailed functional comparison of the latest Proarc on-premises version and Proarc Online.

5. Are there any plans to make ProAdmin functions available for Online customers?
Ascertra has delivered new functionality in the web client to meet administrative requirements and continues to plan further web-based administrative features in the Proarc Online product roadmap.

Ascertra will develop modern innovative solutions to administration and configuration in Proarc Online instead of focusing on rewriting all legacy ProAdmin functions in new technologies.

Recognizing timing requirements for migration to Proarc Online, time required to deliver administrative functions in Proarc roadmap, and the importance of business continuity for processes dependent on ProAdmin functionality, Ascertra plans to offer an online service for ProAdmin, using Azure Virtual Desktop, app streaming, and additional logging, with some functional limitations.

6. Is it possible to configure document profile layout and initialization rules?
Today, these features can be implemented on request in Proarc Online by the Ascertra professional services team. The modern UI initiative in the Proarc Online roadmap includes these features, but availability dates are yet to be confirmed.

7. Is it possible to create and maintain shared result lists in Proarc Online?
Yes, Proarc Online offers the shared list functionality.

8. Is it possible to customize document templates and merge scripts in Proarc Online?
Today, these features can be implemented in Proarc Online on request, by the Ascertra professional services team.

9. Is there functionality in Proarc Online to co-author in the production of a document and also in a workflow if you do not use ProView?
Yes, the Proarc Online File Co-Editing feature supports this.

10. Can our Proarc data be stored in a specific geography?
Yes.

11. Can Proarc Online satisfy our information security compliance requirements?
See our blog article that explains how Proarc Online meets enterprise-grade information security requirements.

12. Does Proarc Online offer a separate environment for testing integrations and training users?
Yes, this feature is available with specific Proarc Online packages.

13. How does Ascertra plan to support many online customers at the same time with potentially different needs, with similar responsiveness to on-premises systems?
Ascertra has invested heavily in staffing, tools and processes. Response times through Ascertra's help desk are consistently fast, and this data is regularly reported through our Support team.

14. What is Ascertra's strategy for converting from on-premises to Online?
Ascertra uses a 7-step process for planning, development, testing, deployment and support.

15. How much downtime is there when migrating to Proarc Online?
Migration strategies include dry run data lifts, customization updates, configurations, and testing, so that the final transfer of your latest files and database changes into the cloud are usually executed over a weekend to minimize downtime.

16. How does Proarc Online ensure high availability for our business?
Proarc Online combines many features in the cloud environment to deliver high availability including triple redundancy in application services, data replication across multiple Azure regions, elastic growth for compute, memory, and storage.

17.  Will the cost increase with Proarc Online due to more support from Ascertra? Is there a separate pricing model for Proarc on-premises customers? What is not included?
Proarc Online uses a monthly subscription fee model that includes software, infrastructure, support, and maintenance. Your Ascertra account team has experience developing subscription prices to meet on-premises customer needs, applying sensitivity regarding license ownership and maintenance costs. Ascertra professional services are not included in your subscription.

18.  How does Ascertra plan to handle it if many of us want to convert?
Ascertra has developed several tools to automate migration and validation. Ascertra works with you to plan activities in advance of cutover dates to accommodate availability of schedules and resources.