Proarc EDMS
End of Life (EOL) Announcement
End of Life
Proarc 7.4 and Older Versions
[ Updated March 2025 ]
Active Support (AS) for Proarc 7.4 will end on March 31, 2026.
All versions older than Proarc 7.4 are End of Life.1
Proarc 7.4 customers with maintenance and support can optionally subscribe to Extended Support (ES) for an additional period of up to 12 months. When this period expires on March 31, 2027, Proarc 7.4 will reach End of Life.
For a description of all Ascertra support lifecycle stages including Active Support (AS), Extended Support (ES), and End of Life, see support lifecycle policy, see Ascertra Product Support Lifecycle Policy2.
Proarc Online Platform
The Proarc Online platform ensures reliability, security, and performance by leveraging the following:
- Mature, secure, and scalable online services & applications
- Enterprise-grade hardware, network, and storage
- Infrastructure services for performance optimization, monitoring, disaster recovery, and security against attacks
- Detailed audit logging, policy governance, and workflow-driven compliance to processes
- ISO 27001 certified Proarc Online application
- Cloud Service Provider (CSP), Microsoft Azure, with the largest compliance portfolio, including ISO 27001, SOC2, and CSA Star
Support Lifecycle Milestones and Dates
| Proarc 7.4 | ||
|---|---|---|
| Milestone | Definition | Date |
| General Availability | The first date Ascertra made available the product version. | October 17, 2022 |
| End of Life Notice | The date Ascertra issued notice of end of life for the product version. | March 31, 2025 |
| End of Active Support | The last date Ascertra may release software updates to customers. As of this date, Ascertra will release software updates only to customers with Extended Support. | March 31, 2026 |
| End of Life | The last date Ascertra may release any software updates to customers with Extended Support. As of this date, Ascertra will no longer develop, maintain, or test the software version. | March 31, 2027 |
| Proarc 7.3 and 7.3 Feature Pack 2 | ||
|---|---|---|
| Milestone | Definition | Date |
| General Availability | The first date Ascertra made available the product version. | 7.3: September 30, 2021 FP2: June 30, 2022 |
| End of Life | The last date Ascertra may have released software updates to customers. As of this date, Ascertra was no longer obliged to develop, maintain, or test the software version. | 7.3: September 30, 2023 FP2: June 30, 2024 |
| Proarc 7.2 | ||
|---|---|---|
| Milestone | Definition | Date |
| General Availability | The first date Ascertra made available the product version. | March 31, 2020 |
| End of Life | The last date Ascertra may have released software updates to customers. As of this date, Ascertra was no longer obliged to develop, maintain, or test the software version. | March 31, 2022 |
| Proarc 6.10.x and Older Versions (including all 5.x versions) | ||
|---|---|---|
| Milestone | Definition | Date |
| General Availability | The first date Ascertra made available the product version. | November 28, 2016 |
| End of Life | The last date Ascertra may have released software updates to customers. As of this date, Ascertra was no longer obliged to develop, maintain, or test the software version. | November 28, 2018 |
1Customers on all versions with existing maintenance and support contracts remain valid per contract terms.
2Where specific license, support and maintenance contract terms differ, contract terms take precedence over this policy.
Why is this happening?
Ascertra is ending maintenance and support for Proarc 7.4 to reduce burden from aging technology, to reduce risk associated with limitations on 3rd party software support, and to focus on investments in Proarc Online. Ascertra is transitioning its Proarc investment strategy from cloud first to cloud only, so technology obsolescence and upgrades will no longer be a concern for customers.
What does this mean for you?
If you are currently using Proarc 7.4 or older versions, and wish to continue using Proarc with all advancements, you should migrate to Proarc Online. We understand your organization may be faced with barriers to migration, so we are prepared to assist you with the transition. Please contact our customer success team using the Proarc Support Portal for any questions or assistance.
Thank you for your understanding and continued support.