Frequently Asked Questions - Proarc Release Model for On-Premises Proarc Customers

Please refer to the Proarc 7.4 and earlier End of Life dates. Proarc 7.5 End of Life notice will be issued November 4, 2026. Proarc 7.5 End of Active Support is planned for November 4, 2027. Proarc 7.5 End of Life is planned for November 4, 2028.

Yes, after Proarc 7.6 on-premises customers will not receive major feature releases. Organisations operating Proarc 7.6 on premises will use a functionally static platform. During the 7.6 Active Support phase, Ascertra will deliver 7.6 hotfixes and limited maintenance releases that include:

• Security patches and vulnerability fixes
• Defect fixes against documented product behaviour
• Regulatory and compliance updates where contractually required
• Very limited access to new features and enhancements

The vast majority of new features, user-experience enhancements, integration extensions, and platform-level capability additions will not be included in 7.6 on-premises maintenance releases and will only be available in Proarc Online. A limited set of functional changes, primarily changes implemented in the core product, may be included in on-premises releases.

Extended Support is a premium service offering from Ascertra. When versions of Proarc reach the end of Active Support, Ascertra’s Extended Support (ES) provides a time-limited safety net—ensuring continuity while you transition to a modern platform like Proarc Online.

What you get with Extended Support:

• Access to experts for issue troubleshooting and resolution

• Delivery of high-priority fixes where required to maintain stability

  Access to documentation, knowledge base, and support channels

• Advisory support to help you plan your transition forward

• Operate your current system without immediate disruption

Extended Support is focused on stability—not evolution.

Ascertra will continue to support on-premises software versions until End of Life. After that point, customers who own perpetual software licenses and continue to operate the software on-premises will do so without support from Ascertra.

There are differences in access to administrative and configuration functionality between Proarc Online and the Proarc on-premises versions. In the Proarc Online environment, customers are not entitled to direct access to the database or application servers, for security and compliance reasons. For further details, request a copy of the document Differences in functionality in Proarc versions from the Ascertra support team, which provides a detailed functional comparison of the latest Proarc on-premises version and Proarc Online.

Ascertra has delivered many administrative functions in the Proarc Online web client and plans further administrative features in the Proarc Online roadmap. We recognise that some advanced administration and configuration functions remain available only in the ProAdmin legacy web client application and are inaccessible to Proarc Online users.

Ascertra’s focus remains on developing modern innovative solutions for administration and configuration in Proarc Online, not on achieving feature parity with all legacy ProAdmin application functions.

In situations where a customer is migrating to Online, and in recognition of the extended timeline for Proarc Online roadmap delivery of modern administrative functions, Ascertra will evaluate, on a case-by-case basis, access to a limited, secured ProAdmin client application in the Proarc Online service.

Yes. Today, these configurations are implemented on request in Proarc Online by the Ascertra Services professionals.

Ascertra is currently designing and developing a modern user experience that supports configurable document and search layouts. Availability dates to be announced.

Yes. Proarc Online offers the shared list functionality.

Yes. Today, these features are implemented on request in Proarc Online by the Ascertra Services professionals.

Yes. The File Co-Editing feature, also known as Ascertra Syncra, supports this.

Yes. This is available in some subscription packages.

Yes. Learn more about how Proarc Online meets enterprise-grade information security requirements.

Yes. This is available in some subscription packages. Speak to your Ascertra account manager for details on each of the Proarc Online packages.

Ascertra has invested heavily in staffing, tools, and processes. Response times through Ascertra's help desk are consistently fast and this data is regularly reported through our support team. Ascertra has knowledgeable Proarc support staff in different time zones.

Ascertra uses a 7-step process for planning, development, testing, deployment and support.

Your Ascertra account manager has more information about migration between Proarc Online and on-premises.

Migration strategies include dry run data lifts, customisation updates, configurations, and testing, so that the final transfer of your latest files and database changes into the cloud is usually executed over a weekend to minimise downtime.

Proarc Online combines many features in the cloud environment to deliver high availability including triple redundancy in application services, data replication across multiple Azure regions, and elastic growth for compute, memory, and storage.

Proarc Online uses a monthly subscription fee model that includes software, infrastructure, support, and maintenance. Your Ascertra account team has experience developing subscription prices to meet on-premises customer needs, applying sensitivity regarding license ownership and maintenance costs. Ascertra professional services are not included in your subscription.

Ascertra has developed several tools to automate migration and validation. Ascertra works with you to plan activities in advance of cutover dates to accommodate availability of schedules and resources.