What information to include in a support request
Learn what details to include in a support request so Ascertra Global Product Support can review, triage, and route your issue more efficiently.
Include the following in your support request so Ascertra Global Product Support can review and route it efficiently.
Required informationPlease include:
- your email address
- ticket name
- ticket description
- ticket product
- ticket category
- issue type
- sub-issue type
- business impact
You can also include:
- attachments such as screenshots, logs, or error messages
- additional classification, if applicable
Clear and complete requests help reduce delays and make it easier for the support team to assign the issue to the right team.