How to submit a support ticket
Learn how to submit a clear support ticket so the Ascertra support team can review and route it quickly.
Welcome to Ascertra Global Support.
Submitting a clear support ticket helps our team assess your request, assign it to the right team, and respond more efficiently.
When you submit a support ticket, include:
- your name and company
- the product you need help with
- a short summary of the issue
- a clear description of what happened
- any relevant screenshots or error messages
- the business impact or urgency
If you are reporting a product issue, include:
- what you expected to happen
- what actually happened
- when the issue started
- whether the issue can be repeated
Helpful tip
One request per issue is usually the best approach. This helps us route, track, and resolve each issue more clearly.
Submitting a clear support ticket helps our team assess your request, assign it to the right team, and respond more efficiently.
When you submit a support ticket, include:
- your name and company
- the product you need help with
- a short summary of the issue
- a clear description of what happened
- any relevant screenshots or error messages
- the business impact or urgency
If you are reporting a product issue, include:
- what you expected to happen
- what actually happened
- when the issue started
- whether the issue can be repeated
Helpful tip
One request per issue is usually the best approach. This helps us route, track, and resolve each issue more clearly.