How to check your request status
Learn how to check the status of your support request and when to follow up with Ascertra Global Product Support.
How to check your request status
After you submit a support request, Ascertra Global Product Support reviews the details, assesses priority, and routes the request to the right team.
When to follow upFollow up if:
- you need to add new information
- the issue has changed
- the business impact has increased
- you are responding to an update from the support team
Use the same support request thread or the approved support channel used for the original request. This helps keep all updates together and avoids duplicate tickets.
Helpful tipInclude the original ticket name or reference details when following up so the support team can locate your request quickly.